Facechoice Pharmacy

Medicines use review:

Understand your medicines


A medicines use review is an appointment with a pharmacist to focus on how you are getting on

with your medicines. It usually takes place in your local pharmacy (chemist). It is an NHS service – you

don't need to pay for it.


The meeting is to:


Help you to find out more about the medicines you are taking.


Pick up any problems you are having with your medicines.


Improve the effectiveness of your medicines. There may be easier ways to take them, or you

may find you need fewer medicines than before.


Get better value for the NHS


Making sure that your medicines are right for you prevents unnecessary waste.


The pharmacist you meet with will have questions to ask you, and may suggest changes to your

medicines. You may have concerns or questions that you want to ask. You can ask anything at all

about your medicines.


Remember you can ask your pharmacist questions at any time, but a review will give you both more

time to concentrate on you and your medicines.


Is a medicines use review for you?


You can ask for a medicines use review if:


You are regularly taking more than one prescription medicine.


You are taking medicines for a long term illness (like asthma, arthritis, diabetes or epilepsy).

Your pharmacist will be happy to arrange a review meeting, and may even suggest it. Your doctor or

nurse might also suggest that a review would be helpful.


Even if you’re not in either of these groups, you can ask your pharmacist for advice at any time.


What you can expect in the review meeting


All the pharmacists who offer this particular service will have been assessed to make sure they

have the right knowledge and skills. The meeting is confidential (we have a private consultation room available)


There will be a private area within the pharmacy, where you can sit down together and can’t be overheard by customers or staff.


Your details, and your discussion, will be kept private.

You can talk openly and your questions or worries will be listened to. Only you and your GP will normally receive a

record of the meeting.


The pharmacist will listen and help


They will be ready to hear your concerns and your questions. You can be open with them and say whatever you want in these meetings.


Your pharmacist will only know about the medicines you have received from that pharmacy. They will not have a

record of prescriptions you’ve picked up from another pharmacy, medicines prescribed by a hospital, medicines bought without a prescription, or herbal medicines. They will not have your medical history or details about your illness. So it’s

important to tell them as much as you can.


The pharmacist will fill in a form to say the meeting took place and to record what was agreed during the meeting.


The form is called the Medicines Use Review Action Plan and you will receive a copy at the end of the meeting.


A copy will also go to your GP to be put into your medical notes.


You can ask for a copy to be sent to another health professional involved in your care – for example, your district nurse – or to your carer. You may think it will be useful for them to know about your review.







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